This policy explains how SÉRA collects, uses and protects the personal information you share with us. It is written to be read, not to be hidden behind. This is placeholder copy for the template and should be replaced with your own reviewed policy before publishing.
What we collect
We collect the details you provide when you request a consultation — such as your name, contact details and the information you choose to share about your interests and medical history. We also collect basic, anonymous analytics about how our site is used.
How we use it
Your information is used solely to arrange and provide your care, to respond to your enquiries, and to improve our service. We never sell your data, and we never share it beyond the clinicians and systems directly involved in looking after you.
How we protect it
Personal and medical information is stored securely and accessed only by authorised members of the SÉRA team. Clinical records are retained in line with professional and legal requirements.
Your rights
You may request access to the information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to retain it. To exercise any of these rights, contact us at hello@sera-clinic.com.